In this day and age customer service makes or breaks a business. We have choice like no other time in our history as to where we conduct business. We can order shoes nails, nylon, and nectarines from every corner of the globe and have them delivered as soon as tomorrow. So why do we choose one business over another? For some it is all about price. Who is the cheapest? For some it is all about convenience. Which store is closest to my home or office. For most of us however, it is all about the level of service we receive at wherever we chose to patronize. Most of us have no problem spending a few dollars more or driving a few extra miles when the place we like best treats us well. Why do people choose to do business with us? Are you the cheapest? The closest? Or do you provide the level of customer service and expertise that make your practice worth the money or the drive?
The folks at Customer Service Heroes put together this infographic on the 25 Customer Service Skills you (and us) need to get ahead and stay ahead. Which of these do you practice and which will you institute?
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