Whether you think your online reviews are fair or unfair is pretty irrelevant anymore. The one thing we have learned is that everything posted online will be there forever, whether the information is correct or not. Since 97% of consumers will research a product or business before buying, our online reputation is so very important. As the old saying goes, a happy customer will tell their inner circle of friends…an unhappy customer will tell everyone. Here is an infographic from the folks at ReachLocal showing how important your online reputation is. How does your practice handle reviews?
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