Certainly there are those few customers who love to hear their own voices as they complain about anything and everything. Most customers however want to like your business, hell, they want to love your business, and want their friends to do so as well. The problem is we have all been so jaded by uncaring companies and minimized customer service that those few companies who really and truly excel at service have a golden opportunity to steal customers from their competitors and earn even more through social media sharing. Here are the results of a survey conducted by Aspect Software.
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